Privacy Policy
Effective Date: May 22, 2025
Last Updated: May 22, 2025
1. Introduction
Firestoppers™ (“we,” “our,” or “us”) is Ireland’s leading passive fire protection company committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or interact with us in connection with our fire prevention and detection solutions.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, project type, timeline requirements, property details
- Service Information: Fire protection needs assessment, property specifications, project requirements, emergency contact information
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Records of phone calls, emails, estimate requests, and other communications with our team
Information from Free Estimates
When you request a free estimate through our forms, we collect:
- Personal and business contact details
- Project type and specifications
- Timeline requirements
- Specific fire protection needs
- Property information relevant to passive fire protection assessment
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, services viewed, form interactions
- Location Data: General geographic location within Ireland based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Providing passive fire protection services including intumescent products, fire-resistant boards, and fire detection systems
- Conducting fire protection needs assessments
- Preparing and delivering free, no-obligation estimates
- Scheduling site visits and installations
- Processing payments and managing project billing
Product and Service Support
- Recommending appropriate fire protection solutions (intumescent paint, mastic seals, fire collars, etc.)
- Providing technical support and product guidance
- Ensuring compliance with Irish fire safety standards and regulations
- Maintaining installation and service records
Customer Communications
- Responding to inquiries and estimate requests
- Providing project updates and service notifications
- Sending fire safety reminders and maintenance alerts
- Customer support and after-service care
Business Operations and Improvement
- Improving our fire protection services and developing new solutions
- Analyzing service performance and customer satisfaction
- Training our team of industry experts
- Managing our business operations across Ireland
Marketing and Educational Content
- Providing updates about fire safety regulations and best practices
- Marketing our passive fire protection services (with your consent where required)
- Sending newsletters and educational content about fire prevention
- Sharing case studies and industry insights
Legal and Compliance
- Complying with Irish and EU data protection laws (GDPR)
- Maintaining records for insurance and liability purposes
- Meeting fire safety regulatory requirements
- Responding to legal requests and protecting our rights
4. How We Share Your Information
We may share your information in the following circumstances:
Service Providers and Partners
We may share information with trusted third-party service providers who assist us in:
- Payment processing and billing services
- Website hosting and maintenance (including Bubblehub Digital Marketing Agency)
- Customer relationship management systems
- Marketing and communication platforms
- Insurance and bonding services
- Fire safety equipment suppliers and manufacturers
Legal Requirements
We may disclose information when required by law or to:
- Comply with Irish and EU legal processes or government requests
- Meet fire safety regulatory reporting requirements
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate fraud or security issues
Emergency Situations
We may share information with:
- Emergency responders and fire services
- Building owners, property managers, or facility operators
- Relevant authorities when necessary for fire safety or emergency response purposes
- Insurance companies for claims processing
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
5. Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
Access and Portability
- Right to access your personal data
- Right to receive a copy of your data in a portable format
Correction and Deletion
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data (subject to legal retention requirements)
Processing Rights
- Right to restrict processing of your data
- Right to object to processing for marketing purposes
- Right to withdraw consent where processing is based on consent
Complaints
- Right to lodge a complaint with the Irish Data Protection Commission
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication procedures
- Regular security assessments and updates of our systems
- Employee training on data protection practices and fire safety confidentiality
- Secure disposal of information when no longer needed
- Physical security measures for our facilities and equipment
7. Data Retention
We retain your information for as long as necessary to:
- Provide our fire protection services and maintain customer relationships
- Comply with Irish fire safety regulations and EU data protection laws
- Maintain business records and insurance documentation
- Meet warranty and service guarantee obligations
- Resolve disputes and enforce agreements
Specific Retention Periods:
- Customer service records: 7 years after service completion
- Fire safety installation documentation: As required by Irish fire safety regulations
- Financial records: 6 years as required by Irish tax law
- Marketing communications: Until you opt out or withdraw consent
8. International Data Transfers
As an Irish company, we primarily process data within Ireland and the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the European Commission
- Standard contractual clauses
- Binding corporate rules
- Other legally recognized transfer mechanisms
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Analyze website usage and performance
- Provide personalized content and advertisements
- Remember your preferences and settings
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
10. Third-Party Links and Services
Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
13. Contact Us
If you have questions about this privacy policy, wish to exercise your rights, or need to contact our Data Protection Officer, please reach out to us:
Firestoppers™
Email: info@firestoppers.ie
Phone: 01 8165587
Address: Unit C5, Block C, Santry Business Park, Swords Road, Dublin 9, D09 VW27
Data Protection Officer:
Email: info@firestoppers.ie
Irish Data Protection Commission:
For complaints or concerns about our data processing practices, you may contact the Irish Data Protection Commission at www.dataprotection.ie
This privacy policy complies with the EU General Data Protection Regulation (GDPR) and Irish data protection laws. By using our services or website, you acknowledge that you have read and understood this privacy policy.